Staples in Murrieta, CA Closed now

Reviews about Staples

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  April 13, 2019, by Sergio Beltran
  So my 14 year old son saves up his money to purchase a screen for an old iPhone 6 Plus I had on 11/24/2017 (I had upgraded to the IPhone X) the IPhone 6 Plus I had however needed its screen replaced, as I mentioned, so he got the screen replaced for his new phone with his hard earned money at our local Staples, that was the only catch so I gave him the phone and the phone line. He went to Staples and paid $139.99 for the screen replacement from this place. He ended up getting a 20% discount for being Black Friday. He also purchased a Heavy Duty Outter Box to protect his phone at same time that he got his screen replaced from this Staples location and the same guy who replaced the screen ended up putting it in the Outter Box for him right after he replaced the screen at Staples, my son never touched or inspected the phone before having it put in the case from the guy (We have the receipt for both purchases as well time stamped) So here we are two weeks later and his phone is having issues so we take it to Staples to let them know about the issues and the General Manager, Scott Burnosky, receives my sons phone and asks for my son to take it out of the case which he does and we give it to him. The General Manager, Scott Burnosky, looks at the phone and does not say one thing about any cosmetic issues with my sons phone at the precise moment that he inspects my sons phone. He then proceeds to take my sons phone and says he needs to wait for his technician to replace the screen which comes in at noon. Well at this point Im expecting to get a phone call at 12:30 or 12:45, well I receive a phone call at 2:00 PM two hours later?? Then a guy by the name of Dustin proceeds to tell me, first words out of his mouth, you left your phone here for a replacement but it has a small hairline crack so it's not covered? I'm like what? I tell Dustin the timeline of events and let him know we didn't see any hairline crack nor did his General Manager, Scott Burnosky, either or any issues for that matter when we left phone, I also tell him that the phone has been in a case the whole two weeks he's had it, he then becomes sarcastic and says just because you have an Outter Box you can still crack phone! Really!! He states that he will call me back and see what he can do but it's not covered and very direct. He calls back at 2:34 (30 minutes later) and says we can give us a discount if we’d like on a new screen but they can't warranty it?!? I tell him I will be down to talk to the General Manager, Scott Burnosky. I drive down with my son to Staples and when I arrive the General Manager, Scott Burnosky, tells me that the phone had a hairline crack so he can't replace the screen. I explain that why he didn't mention the crack before I left it with him? He states he didn't see it, I also ask him how much would the replacement be he says $160 (that's $20 more then we originally paid before the discount the first time) but he can give me a 20% discount on that??? (To replace this screen it's $150 at Apple for an original btw) Seriously I told the General Manager, Scott Burnosky, how can you take advantage of a 14 year old boy this way? You're asking him to pay over $260 in less then a month for a screen, not to mention the $60 case he purchased from your store, and he's never dropped the phone nor has he taken it out of the Outter Box and you never mentioned a crack! Now there’s a crack? Way to take advantage of a child Staples! I’m not going to have my son give you crooks his money I’ll just go to Apple and do it right! **Buyers Beware of this Sleazy Run Place**